Frequently Asked Questions
Find answers to common questions about our products, ordering, shipping, and more
Yes! All our products are 100% authentic, directly imported from authorized manufacturers. We carry genuine brands like Yamaha, Fishman, and D'Addario.
Visit our Buying Guide page for detailed recommendations. As a general rule: beginners should start with steel or classical guitars, depending on music preference. We also offer free consultation at our Maharagama showroom where you can try before you buy!
Absolutely! Visit our showroom in Maharagama where you can try any instrument in person. We encourage customers to test instruments before making a purchase decision.
You can order in three ways: (1) Click "Order via WhatsApp" on any product page, (2) Visit our showroom in Maharagama, or (3) Call us directly. Full online checkout is coming soon!
We accept bank transfers, cash payments at our showroom, and cash on delivery (for certain areas). Credit/debit card payments coming soon!
Yes! We deliver to all areas in Sri Lanka. Shipping costs vary by location. Contact us for exact delivery charges to your area.
Colombo area: 1-2 business days. Other areas: 2-5 business days depending on location. We'll provide tracking information once your order ships.
Free delivery is available for orders above Rs. 50,000 within Colombo district. Contact us for bulk order delivery benefits!
7-day return policy for unused, unopened products in original packaging. defective items can be exchanged within 14 days. See our full Return Policy page for details.
If a product arrives damaged, contact us immediately with photos. We'll arrange a free replacement or full refund. Your satisfaction is our priority!
Yes! We offer special wholesale rates for music shops, teachers, and bulk buyers. Discounts range from 15-20% off retail prices depending on order size. Visit our Wholesale page to inquire.
Minimum wholesale order varies by product category. Generally, orders of 5+ units qualify for wholesale pricing. Contact us for specific product bulk pricing.
Yes! Most of our products come with manufacturer warranties. Yamaha guitars have 1-year warranty, electronics have 6-month warranty. Specific warranty terms are mentioned on each product.
Keep it in a case when not in use, avoid extreme temperatures, clean strings after playing, and change strings every 3-6 months. We offer free maintenance tips at our showroom!